Job Postings

To apply contact: Cara Case Technical Recruiter
cara.case@sapphire.com

Job Description:

Our client is looking for an experienced, innovative and capable Customer Experience Designer & User Interface Architect who is passionate about customer-focused design, interaction design, turning customer data into solutions; and doesn't mind rolling up his/her sleeves to get the job done.  

As part of a small, dynamic team, our new Customer Experience Designer will be expected to work effectively in a fast-paced, rapidly changing environment. He/she must be self-motivated, flexible, and capable of handling both tactical and strategic assignments. He/she must be very organized; detail-oriented; tenacious yet tactful; a strong problem solver; and able to work well under pressure. Most of all, he/she must be passionate about growth, web development, web technology, trend spotting and customer satisfaction.
help define the vision of the end-to-end user experience.

He/she must be a customer advocates - ensuring the highest level of usability, desirability, and customer satisfaction. He/she  will research, design, and prototype product experiences that meet demanding quality standards, and you will drive and manage your work through the software development process.
right candidate is someone who possesses an understanding of work flow and product design - someone who balances the needs of the customer, the business, and the product team.

CORE RESPONSIBILITIES:
. Create user-centered designs leveraging market analysis, customer feedback, and usability findings
. Use business requirements and market research to assist in developing use cases, high-level requirements
. Art direct or design the visual design of the web and software applications
. Develop conceptual diagrams, wireframes, visual mockups, and prototypes
. Develop and maintain detailed user-interface specifications
. Present design work to the user experience team, product team, and executives for review and feedback
·         Conduct trend, design, competitive, and qualitative research and present relevant findings to peers and managers. Able to gather relevant data and represent a point of view.
·         Design Exploration . Develop experiences that reflect DNA of the Brand with a clear organization of information. Develop a broad range of solutions, and present work with confidence and rationale. Work collaboratively, quickly and iteratively.
·         Create rapid and working prototypes of use models (user interaction, workflow and user interface) using paper, HTML, Flash, Visio and other tools in order to develop designs for home pages, landing pages, product search results and more.
·         Refine and self-edit designs into solutions that successfully integrate the visual design, brand, and information architecture.
·         Create inspirational and compelling content employing both static and animated solutions using Flash, CSS, AJAX, DHTML and other client-side design and technology solutions.
·         Present and defend ideas, concepts and designs with all stakeholders. Leverage empirical data to support point of view.
·         Define content organization, nomenclature and navigation systems for web sites to maximize user experience and overall site effectiveness.
·         Conduct task analyses to facilitate efficiency of operation and establish/track performance metrics.
·         Conduct heuristic evaluations.
·         Analyze customer feedback from usability testing, customer surveys and feedback to determine problem areas and opportunities and provide solutions. Measure and communicate the impact of site changes and enhancements.
·         Work with cross functional teams throughout the development process.

Desired Qualifications:

3+ years of industry experience with visual problem solving as a product designer (5+ years = lead UX designer)
. Degree in Interactive Design or related visual field
. BS/BA (Master's preferred) degree in Design, Human Factors, Psychology, Industrial Engineering, or a related field (for lead)
. Proven record of delivering innovative solutions on time for demanding and complex visual problems.
. Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, color, composition).
. Customer-focused thinker who can pro-actively communicate and lead in creative, business, and technical discussions.
Effective communication skills (both in conversation and in writing),  able to articulate and defend design decisions.
Ability to work with technology experts understand technology requirements and capabilities as they relate to user experience.
Effectively manage workload to meet deliverables within agreed timeframes.
Experience designing for mobile/tablets a plus
Experience working with consumer facing brands and products
In-House and Agency experience preferred
Outstanding creative, visual design, and technical skills
Strong communication skills and client orientation (including interaction with teams and other departments)
Excellent people and project management skills
Thorough understanding of Graphic Design, Web Design, UI Design, Mobile App Design
Expert knowledge of CS4. Ability to create wireframes, web graphics, photo manipulation, etc.
Working knowledge of Flash, Ajax, CSS, xHTML, Javascript and DreamWeaver
A proven track record in developing commerce, customer and brand experiences
Strong sense of ownership, urgency, and drive.
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
Comfortable in a deadline driven environment with rapidly changing priorities and a high volume of projects.
Ability to learn on the fly, react quickly, and reprioritize efficiently in response to changing needs and situations.
Demonstrated initiative, creative problem-solving skills, organized.
Consistent positive attitude. Entrepreneurial spirit

  Cara Case Technical Recruiter
 
Sapphire Technologies U.S., a Randstad company
10900 NE 8th St. Suite 1414
Bellevue, WA 98004
T 425 998 9462
F 425 696 0195
cara.case@sapphire.com <mailto:cara.case@sapphire.com>
www.sapphire.com <http://www.sapphire.com/>
 <http://www.sapphire.com/>

To Apply: contact Apurva Pandya Phone: 425-216-3359 / Fax: 973-292-2838
 
Position 1

Location :Redmond, Washington , 98052

Job Title :Usability Researcher

Duration:6-12 months

Must have skill-set

Additional Skills:
Top 3 Skills:
1. Planning, scoping and conducting iterative usability assessments.
2. The assessments can use a variety of methods such as focus groups, formative usability lab studies, site visits, benchmark studies, online surveys and polls, etc. depending on study requirements, time and resources.
3. The candidate can be expected to run up to 2 lab studies per month, including at least one 1 intense full-size study such as a benchmark or field study.
4. Analyzing data, preparing solid reports and presenting results to the product team

Job Description

Job Description:
This position will support the collaboration and online meetings offering of the product. The position will report to a UX Researcher. The role requires very tight integration with the Design, PM and UR teams. The job is primarily focused on research activities and the candidate must have the necessary skills and experience to work independently.

Job responsibilities include, but are not limited to:
• Planning, scoping and conducting iterative usability assessments.
• The assessments can use a variety of methods such as focus groups, formative usability lab studies, site visits, benchmark studies, online surveys and polls, etc. depending on study requirements, time and resources.
• In total, the candidate can be expected to run up to 2 studies per month, including at least one 1 intense full-size study such as a benchmark or field study.
• Analyzing data, preparing solid reports and presenting results to the product team.
• Depending on the specific requirements, the candidate can be asked to produce various deliverables, including reports, presentations, video clips, story boards, etc.
• Working with the Design, PM, Development, and Test teams to influence product decision-making and integrate insights of the user studies into product specifications.

The candidate MUST satisfy all the requirements below
• Advanced degree or industry experience in Human-Computer Interaction, Behavioural Science, Design or related disciplines
• Established experience in software or hardware development industry as a User Researcher, UX specialist or similar;
• A proven track record designing and conducting usability studies end-to-end, including analyzing and reporting results;
• A proven track of record turning research results into actionable design deliverables, including wireframes and design principles;
• Strong technical aptitude to understand technological challenges of some of the products and work successfully with highly technical product teams.
• Breadth of research methods and be able to suggest and implement those that work best for specific study requirements and constraints.
• Be organized, self-driven and able to work under tight deadlines and changing requirements.
 
 
Position 2
Location: Redmond, Washington 98033

Job Title: Usability Researcher

Duration: 6-12 Months

Must have skill-set

Additional Skills:
· Usability Studies
· Data Analysis
· Report writing
· Industry Experience

Job Description

Job Description:
Looking for a User Experience Researcher with strong research and communication skills who is interested in working on entertainment.
 
Qualifications:
• 3+ years of industry experience conducting user research and effectively arguing for tangible improvements to the user experience based on the research results
• Experience using standard user research techniques at various stages of the development process (e.g., lab usability studies, heuristic evaluations, surveys)
• Ability to work independently (with supervision and guidance) to create and moderate user studies to acquire data from consumers.
• Demonstrated ability to analyze research data, create results presentations, and deliver them to product teams. Strong oral and written communication skills are a must.
• Intermediate statistical analysis skills, and ideally familiarity with one or more statistical packages used for analysis (SPSS, Statistica, etc). Strong skills using Excel to perform basic analyses are acceptable.
• Skills and interest in finding creative ways to present and visualize rich research data are plusses.
• Interest in working on entertainment experiences and consumer-facing products and services is desirable. Background playing games on console is a big plus.
• Working with FTEs to plan and conduct lab studies and other user research.
 
Position 3
 
Location: REDMOND, Washington 98052

Job Title: Usability Researcher

Duration: 9 - 12 Months

Must have skill-set

Requirements
• Master's degree in Psychology, Human Factors or related field preferable
• Bachelor's degree in Psychology, Human Factors or related field with equivalent work experience in usability research and focus group moderation acceptable
• 3-5 years in conducting usability tests across various product lines, with demonstrated skill in collecting and analyzing human behavioral data
• Proven ability to work within tight timelines and with excellent project management skills
• Excellent communication skills required
• Ability to conduct in-home/in-office site visits and develop user experience frameworks a bonus
• Previous experience as Microsoft usability contractor preferred
• Must be able to work independently or as part of a team

Job Description

Job Description:
The usability researcher will join an existing group of UX professionals (including designers and researchers) to ensure that key user centered metrics are collected, met and driven across the product lifecycle.
 
Job Duties
• Conduct usability tests on new product experiences with both end-user as well as IT staff
• Perform heuristic evaluations on prototype samples and competitive solutions
• Develop issues lists and write usability test reports
• Partner with other user experience researchers to evangelize the resolution of findings
• Share results through brown-bag sessions with other UX team members and Product Management groups
• Partner with other user experience researchers to conduct early front end research e.g., surveys, cognitive walkthroughs, focus groups, site visits

Company:   2b3d

Location:  Tacoma, WA

 

As a member of the 2b3d Usability team, you will support the IT needs for the telehealth usability lab to ensure proper running of hardware, software and network connectivity. The Usability Lab IT specialist will maintain usability work stations, eye tracking hardware, support audio visual systems, including multiple high-fidelity color cameras.  Software duties will include maintaining usability software, video coding and analysis software and supportive software suites. 

  

Responsibilities:

 

*  Perform intermediate level server, network, and storage administration.

*  Responsible for the monitoring of all usability systems and scheduled maintenance activities.

*  Key on-site point person for coordinating user support,  hardware support, assisting in establishing technical priorities

*  Develop, implement, and ensure compliance with plans, policies, standards, and infrastructures for the usability lab

*  Develop and administer databases used to store and retrieve data and develop standards for the handling of usability data

*  Troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems

*  Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems

 

Qualifications:

 

*  A Bachelor's degree in an area applicable to this position or a minimum of four years of relevant technical experience of may be substituted for the degree

*  Experience with advanced troubleshooting and problem resolution of usability labs

*  Skill in identifying, analyzing, installing, configuring, updating, evaluating and troubleshooting hardware and software components

*  Ability to perform a variety of specific professional non-complex engineering tasks of an analysis, design, or test nature.

 

U.S. Citizenship is required as positions may require employees to obtain a security clearance.

 

2b3d is an award winning internet design company.  We provide services for organizations needing a compelling identity and presence on the Internet.  2b3d designs and develops across data systems, social communities, virtual environments, and integrated web solutions.  We specialize in human usability engineering to ensure best practices.  We conduct and support academic research to offer innovative solutions.  We bring together a senior team of designers, scripters, business analysts, cognitive scientists, usability specialists and renowned advisers to enable you to be 3D.

 

Please email resume to Admin@2b3d.net with job position desired in subject line.

 

Contract position

Salary DOE

Company:   2b3d

Location:  Tacoma, WA

 

As a member of the 2b3d usability team, you will support the usability lab team through scheduling, recruiting, event management, data management and general support of the usability lab.

 

Responsibilities:

 

 *  Recruit and schedule participants for usability studies

 *  Managing the relationship with the participants such as scheduling, support documents, and data management

 *  Developing and executing a participant recruiting plan for the usability lab

 *  Determine profiles for participants for usability studies

 *  Manage information on internet and media sites and attend local events

 *  Receive participants for usability studies

 

Qualifications:

 

 *  BA/BS degree preferred

 *  At least 3-5 years in professional office environment

 *  Connections and familiarity with the military at Joint Base Lewis-McChord a significant plus.

 *  Experience in cold-calling the public or customers a plus.

 *  A background in recruiting a big plus.

 *  Ability to think of creative sourcing means

 *  Proven organizational skills with attention to detail and the ability to prioritize

 *  Excellent verbal and written communication skills

 *  Excellent skills in use of software for the office environment

 

U.S. Citizenship is required as positions may require employees to be able to obtain a security clearance.

 

2b3d is an award winning internet design company.  We provide services for organizations needing a compelling identity and presence on the Internet. 2b3d  designs and develops across data systems, social communities, virtual environments, and integrated web solutions.  We specialize in human usability engineering to ensure best practices.  We conduct and support academic research to offer innovative solutions.  We bring together a senior team of designers, scripters, business analysts, cognitive scientists, usability specialists and renowned advisers to enable you to be 3D.

 

Please email resume to Admin@2b3d.net with job position desired in subject line.

 

Contract position

Salary DOE

Principal User Experience/User Interface Designer

Intro

EMC NetWorker division offers first-class products, protecting customers’ mission-critical data. NetWorker provides an enterprise-level backup and recovery solution that protects data and applications across physical and virtual environments. The products’ intuitive User Interface helps to automate and simplify the entire backup and recovery process.

We are looking for candidates interested in the position of Principal User Experience/User Interface Designer with a proven track record of outstanding conceptual design, information architecture, interaction design, and visual design skills. The candidate should possess a solid understanding of user-centered design principles, excellent visual design skills, and proven expertise in designing for the enterprise. The candidate must have the ability to work independently as well as successfully collaborate with cross-functional teams to create engaging and usable products. As a Principal UX Designer, he/she will be responsible for all stages of design within a product area and think strategically while executing with great attention to detail.

The position is offered at our Bellevue, Washington facility.

Principal Duties and responsibilities:

- Solve complex design problems and create simple, elegant user interface for next generation of NetWorker client applications for Windows

- Perform usability studies of existing of client applications and report results to product teams.

- Gather end user requirements through collaborative discussions with customers and internal functional groups.

- Participate in and contribute to UI design and prototyping of new product features.

- Develop high level and/or detailed story boards, mockups, prototypes wire-frames to effectively communicate design ideas and specifications to engineering teams.

- Write comprehensive design documents.

Skills/Experience Required:    

- Bachelors or Masters in behavioral science or one of the related disciplines such Human Factors, Human-Computer Interaction, Interface Design, Computer Science, etc.

- 7-10 years of industry experience providing solid human-centered interaction designs.

- Strong online portfolio demonstrating past work experience and relevant, user-centered design solutions is required

- Familiarity with modern usability research, theories and methodologies, as well as the current user interface trends and principles.

-  Experience designing rich client interfaces for enterprise software applications.

- Experience with modern Windows desktop applications.

- Demonstrated experience conducting formal human factors and usability evaluations with a variety of methodologies.

- Excellent written and verbal communication skills, including ability to communicate complex design concepts to different audiences and functional groups within the organization.

- High proficiency in Adobe Flash, Photoshop and Illustrator.

- Ability to work both independently and in the team environment.

- References are required.

Please email resumes to hiring manager lena.protasov@emc.com

Company:   2b3d

Location:  Tacoma, WA

 

As a senior member of the 2b3d Usability team, you will design and document telehealth solution user experience studies to test software and hardware user interfaces. The duties include conducting user experience studies, ensuring user interface consistency within a multi-application suite; creating and maintaining usability standards; evaluating new technology, and other duties as assigned.

 

Responsibilities:

*  Guide program managers and behavioral clinicians to create people-centered design studies

*  Distill product goals and usability questions into well thought-out plans, timelines and resourcing

*  Develop and implement user-centered approaches throughout the design and development cycle

*   Engage a variety of qualitative and quantitative research techniques for telehealth user experience evaluation on emerging technologies

*   Define, track and report key user experience metrics

*  Perform thorough data analysis in order to create insightful and actionable findings

*  Communicate strategic and tactical design recommendations based on findings and be a strong and vocal user advocate.

 

Qualifications:

*   Minimum of 4 years professional experience in user research, usability, human computer interaction, working successfully with project teams to drive results into design and development throughout the project lifecycle

*   BS or Master's Degree in Cognitive or Experimental Psychology, Human Computer Interaction, or related field

*   A strong portfolio demonstrating past work experience and deliverables (e.g.:  study plans, reports)

*   End-to-end experience with all aspects of user research (study design, recruiting, moderation, analysis, reporting), lab-based user testing, remote testing, field research, survey design

*   The ability to quickly turn around high-quality study plans and reports

*   Excellent communication, collaboration, presentation, interpersonal and analytical skills

*   Self-motivated with critical attention to detail, deadlines and reporting

*   The ability to manage ambiguity, work autonomously, and multi-task in an agile environment

 

U.S. Citizenship is required as positions may require employees to obtain a security clearance.

 

2b3d is an award winning internet design company.  We provide services for organizations needing a compelling identity and presence on the Internet.  2b3d designs and develops across data systems, social communities, virtual environments, and integrated web solutions.  We specialize in human usability engineering to ensure best practices.  We conduct and support academic research to offer innovative solutions.  We bring together a senior team of designers, scripters, business analysts, cognitive scientists, usability specialists and renowned advisers to enable you to be 3D.

 

Please email resume to Admin@2b3d.net with job position desired in subject line.

 

Contract position

Salary DOE

Company:   2b3d

Location:  Tacoma, WA

 

As a member of the 2b3d Usability team, you will design and document telehealth solution user experience studies to test software and hardware user interfaces. The duties include conducting usability studies, ensuring user interface consistency within a multi-application suite; creating and maintaining usability standards; evaluating new technology, and other duties as assigned.

 

Responsibilities:

*  Performs user based research  on telehealth practices

*  Interacts with military and staff stakeholders

*  Works in cross functional teams to translate functional requirements into user design

*  Produces specifications describing the appearance and behavior of the user interface for a product in development

*  Develops long term strategy for usability work on product

 

Technical Skills:

*  Creates screen designs using image processing tools like Photoshop, Fireworks and MS Visio

*  Familiar with UI guidelines for relevant development platforms like Windows, Smartphones, iPhones and integration with existing platforms

 

Qualifications:

* Minimum of 2 years professional experience in user research, usability, human computer interaction, working successfully with project teams to drive results into design and development throughout the project lifecycle

*  BS or Master’s degree in Computer Science, Human Computer Interaction, or related field

*  Hands-on experience with the following methods: lab-based user testing, remote testing, and field research

 

2b3d is an award winning internet design company.  We provide services for organizations needing a compelling identity and presence on the Internet.  2b3d designs and develops across data systems, social communities, virtual environments, and integrated web solutions.  We specialize in human usability engineering to ensure best practices.  We conduct and support academic research to offer innovative solutions.  We bring together a senior team of designers, scripters, business analysts, cognitive scientists, usability specialists and renowned advisers to enable you to be 3D.

 

Please email resume to Admin@2b3d.net with job position desired in subject line.

 

Contract position

Salary DOE

 

Date: May 25, 2011, Location: Bothell, WA, US

As an Interaction Design Lead, we are looking for a candidate that lives and dreams design and knows how to leverage the power of Rich Internet Application (RIA) design to build intuitive, and emotionally compelling applications. Requires a thorough knowledge of interaction design principles as well as a close partnership with user research, creative and content teams. Excellent written, verbal and visual communication skills are a must. Our compensation is commensurate with experience.

Date: May 11, 2011, Location: Bothell, WA, US

As a Senior Interaction Designer, we are looking for a candidate that lives and dreams design and knows how to leverage the power of Rich Internet Application (RIA) design to build intuitive, and emotionally compelling applications. Requires a thorough knowledge of interaction design principles as well as a close partnership with user research, creative and content teams. Excellent written, verbal and visual communication skills are a must. Our compensation is commensurate with experience.