Mobile User Experience Researcher II for JP Morgan Chase
6 month Contract Position
Location: Seattle, WA
To Apply contact:
Paige Willkens - Recruiter
3025 112th AVE NE, Suite 200, Bellevue WA 98004
877.287.9526 T 425.636.6419
F 425.636.6390 M 206-715-8984 email@example.com
We are looking for a creative and resourceful Mobile User Experience Researcher with strong research design skills. Naturally, we want someone who can think outside (and inside) the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in ways we haven’t even imagined. If you can explain why you’re that person, we want you!
The Mobile User Experience Researcher is responsible for crafting the research design, conducting the study, and delivering findings for a variety of user experience research studies Chase’s mobile products.
The minimal requirement is that you can demonstrate experience and expertise designing and conducting UX research.
The strong candidate will:
· Be well-versed in a variety of usability and other research methods and know the strengths and weaknesses of each
· Be able to take sometimes, fuzzy-headed notions of what internal clients say they want and craft those objectives into solid, testable research hypotheses around which you will design and deliver the appropriate research
· Command a keen sense of design and understand when less is more and when it’s not
· Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently
Simply put, we are looking for someone with broad usability experience, a towering intellect, uncompromising talent, and supreme organizational ability. And of course, you have to be fun to work with and get along well with mostly really cool people.
In a nutshell, we want to out-distance the competition and vastly improve any internal tool, application, or Web property we touch.
- Take a question or a problem and be able to translate it into a testable hypothesisundefinedcomplete with a specific method and tasks that illuminate the heart of the issue.
- Be able to quickly understand the needs of our internal clientsundefinedespecially as they relate to who their users are and what questions they really need to have answered.
- Develop participant profiles, recruiting screeners, test design strategies and proposals, online usability study documents, and execute on time and on budget.
- Provide interface design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each.
- Identify usability issues based on heuristic and statistical analyses. Be able to drop your self-assured geek persona and embrace the novice user within (at least in short bursts).
- Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.
- “Synergize” with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.
- Perform other miracles and mythic feats as assigned, then figure out what else needs to be done.
- 5+ years of usability research experience with multifaceted responsibilities. We prefer Web experience, but are more concerned with your ability to adapt and think on your feet.
- Related experience in another field such as interactive design, information architecture, and/or market research is a plus.
- Strong understanding of user interface design practices and principles a mustundefinedbetter still if you can demonstrate experience relating to Mobile usability research.
- M.A. or Ph.D. in human computer interaction, cognitive psychology, anthropology, or related field considered an advantage. Equivalent experience accepted.
- Extensive knowledge of usability and user experience research tools and techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.) as well as strong project management and negotiating skills are central to the position.
- Solid experience with MS PowerPoint, Word, and Excel a must. Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous.
- Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.
- Ability to communicate research results, graphically depict data, and justify methods and approachesundefinedorally and in writingundefinedconsidered a good thing (wild gesturing optional).
- Strong moderation skills and methods for group facilitation and consensus building are better than chocolate.
- Ability to work independently, in a team, and with or without direction is imperative.