Job Postings

We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of services we provide to clients.

General Description:

The user experience architect collaborates with cross-functional teams through user-centered design (UCD) activities, blending business and user goals to create the ideal online experience for our clients. Working with an interactive project manager, strategist, art director, and technical lead, the user experience architect participates throughout the project process and is responsible for the final user experience strategy and associated tactics. The user experience architect greatly influences the direction of a wide variety of interactive project types, such as interactive storytelling, consumer product and e-commerce experiences, web applications, and information portals. The user experience architect will evangelize and promote UCD methodology and best practices.

Essential Functions:

Project Responsibilities

·       Collaborate with the team and client to understand and document project requirements while advocating for the user.

·       Plan and conduct stakeholder interviews with clients, representative users, and/or subject matter experts to identify essential business objectives and user requirements.

·       Collaborate with interactive project manager to propose a UCD framework for the project, including scope of research activities, budget, and time frame within the overall project plan.

·       Create and maintain all user experience deliverables (may include comparative and competitive research, content analysis, persona creation / user and audience profiles, user scenarios, use cases, business process and task flow diagrams, site maps, classification schemes, detailed wireframes and interaction flows, and/or prototyping mock-ups).

·       Collaborate with art director and development lead on interaction design solutions and prototypes.

·       Collaborate with copywriter on content strategy and messaging as appropriate.

·       Present and review proposed user experience (UX) strategy and definition documents at internal review and client meetings. Present decisions and alternate solutions based on human factors and user research, web analytics, and industry best practices.

·       Conduct contextual research and usability studies to evaluate existing interactive products. Analyze data and produce reports based on this research. Work with a usability specialist as appropriate.

·       Analyze and translate study results and user needs into a user experience strategy for web and interactive products.

·       Assist in the identification of success metrics used to evaluate proposed solutions.

UX Practice

·       Collaborate with peers to fully integrate UCD methods into every project and build the UX practice.

·       Evangelize and promote UCD standards and best practices internally and externally via shared online resources, portfolio case studies, workshops, and UX community involvement. Serve as a UX consulting resource within the company.

·       Represent UX in the sales process. Collaborate with the leadership and sales team on new proposals, UX service offerings, and other UX advocacy events.

·       Collaborate with contract UX team members as needed on projects. Contracted roles may include supporting user experience architects, usability engineers, or others as defined by the project scope.

Job Skills:

·       Ability to understand client goals/objectives and make recommendations to design/transform interactive products to meet them

·       Strong oral, written, and visual communication skills; can present concisely and effectively. Ability to defend design decisions with industry and academic user research

·       Excellent analytic ability, especially with regard to observation of user behavior

·       The ability to think abstractly and creatively and apply good design principles

·       Effective problem-solving skills, specifically the ability to assess situations, evaluate options, and make decisions / draw conclusions

·       Ability to think on the fly and propose usability methods to handle situations that occur outside the normal course of design

·       Ability to collaborate with cross-functional teams

·       Demonstrated expertise in one or more of the following research methods: ethnographic research, usability testing, participatory design, focus groups, surveys, expert evaluation, or web data analytics (e.g., conversion analysis)

Technical Experience in the Following Areas:

·       Proficient in paper and digital prototyping through the use of tools such as AxureRP, Visio, Adobe Acrobat, Microsoft Office and/or Adobe Illustrator (additional wireframing and prototyping tools a plus)

·       Basic foundation in website production concepts (e.g., XHTML, XML, CSS, AJAX, Flash, AIR, etc.)

·       Understanding of common administrative and back-end tools in the interactive domain (e.g., content management systems, data reporting, e-commerce, search)

·       Familiarity with web analytics, clickstream analysis, and A/B testing

Knowledge Requirements (Education/Experience):

·       Typically requires a MS/BS/BA in human-computer interaction or related field, and a minimum of 2 years of experience as a user experience/information architect in a fast-paced, deadline-driven environment. An equivalent combination of education and experience may be considered.

·       Interactive web agency experience and industry leadership highly desired

·       REQUIRED: strong portfolio that includes examples of user research methods and results, translation of those results into proposed UX solutions, persona creation, use cases and task flow diagrams, site maps, detailed wireframes, and your own original/creative UX documents

We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of services we provide to clients.

General Description:

The user experience architect collaborates with cross-functional teams through user-centered design (UCD) activities, blending business and user goals to create the ideal online experience for our clients. Working with an interactive project manager, strategist, art director, and technical lead, the user experience architect participates throughout the project process and is responsible for the final user experience strategy and associated tactics. The user experience architect greatly influences the direction of a wide variety of interactive project types, such as interactive storytelling, consumer product and e-commerce experiences, web applications, and information portals. The user experience architect will evangelize and promote UCD methodology and best practices.

Essential Functions:

Project Responsibilities

·       Collaborate with the team and client to understand and document project requirements while advocating for the user.

·       Plan and conduct stakeholder interviews with clients, representative users, and/or subject matter experts to identify essential business objectives and user requirements.

·       Collaborate with interactive project manager to propose a UCD framework for the project, including scope of research activities, budget, and time frame within the overall project plan.

·       Create and maintain all user experience deliverables (may include comparative and competitive research, content analysis, persona creation / user and audience profiles, user scenarios, use cases, business process and task flow diagrams, site maps, classification schemes, detailed wireframes and interaction flows, and/or prototyping mock-ups).

·       Collaborate with art director and development lead on interaction design solutions and prototypes.

·       Collaborate with copywriter on content strategy and messaging as appropriate.

·       Present and review proposed user experience (UX) strategy and definition documents at internal review and client meetings. Present decisions and alternate solutions based on human factors and user research, web analytics, and industry best practices.

·       Conduct contextual research and usability studies to evaluate existing interactive products. Analyze data and produce reports based on this research. Work with a usability specialist as appropriate.

·       Analyze and translate study results and user needs into a user experience strategy for web and interactive products.

·       Assist in the identification of success metrics used to evaluate proposed solutions.

UX Practice

·       Collaborate with peers to fully integrate UCD methods into every project and build the UX practice.

·       Evangelize and promote UCD standards and best practices internally and externally via shared online resources, portfolio case studies, workshops, and UX community involvement. Serve as a UX consulting resource within the company.

·       Represent UX in the sales process. Collaborate with the leadership and sales team on new proposals, UX service offerings, and other UX advocacy events.

·       Collaborate with contract UX team members as needed on projects. Contracted roles may include supporting user experience architects, usability engineers, or others as defined by the project scope.

Job Skills:

·       Ability to understand client goals/objectives and make recommendations to design/transform interactive products to meet them

·       Strong oral, written, and visual communication skills; can present concisely and effectively. Ability to defend design decisions with industry and academic user research

·       Excellent analytic ability, especially with regard to observation of user behavior

·       The ability to think abstractly and creatively and apply good design principles

·       Effective problem-solving skills, specifically the ability to assess situations, evaluate options, and make decisions / draw conclusions

·       Ability to think on the fly and propose usability methods to handle situations that occur outside the normal course of design

·       Ability to collaborate with cross-functional teams

·       Demonstrated expertise in one or more of the following research methods: ethnographic research, usability testing, participatory design, focus groups, surveys, expert evaluation, or web data analytics (e.g., conversion analysis)

Technical Experience in the Following Areas:

·       Proficient in paper and digital prototyping through the use of tools such as AxureRP, Visio, Adobe Acrobat, Microsoft Office and/or Adobe Illustrator (additional wireframing and prototyping tools a plus)

·       Basic foundation in website production concepts (e.g., XHTML, XML, CSS, AJAX, Flash, AIR, etc.)

·       Understanding of common administrative and back-end tools in the interactive domain (e.g., content management systems, data reporting, e-commerce, search)

·       Familiarity with web analytics, clickstream analysis, and A/B testing

Knowledge Requirements (Education/Experience):

·       Typically requires a MS/BS/BA in human-computer interaction or related field, and a minimum of 2 years of experience as a user experience/information architect in a fast-paced, deadline-driven environment. An equivalent combination of education and experience may be considered.

·       Interactive web agency experience and industry leadership highly desired

·       REQUIRED: strong portfolio that includes examples of user research methods and results, translation of those results into proposed UX solutions, persona creation, use cases and task flow diagrams, site maps, detailed wireframes, and your own original/creative UX documents

To Apply contact:

Paige Willkens - Recruiter  pwillken@teksystems.com
3025 112th AVE NE, Suite 200, Bellevue WA 98004
877.287.9526  T 425.636.6419
F 425.636.6390  M 206-715-8984

Motion Capture Lab Moderator

The Xbox team is currently in need of a Motion Capture Lab Moderator to prepare and facilitate daily recording sessions that collect data from human subjects. A strong understanding of human subject research and strong customer relations skills are essential to this position. Knowledge of video games is highly desirable. This position is filled through contract (or “temp”) agencies. Motion Capture Lab Moderators are employees of their respective contract agencies, not Microsoft.

Responsibilities

1.     Identify and schedule participants to be captured in the motion capture lab

2.     Prepare, distribute, and collect printed forms and other materials used by motion capture lab participants (including legal documents such as nondisclosure agreements).

3.     Prepare lab equipment, including computers and motion capture equipment.

4.     Meet groups of participants, and escort them into and out of the lab. Some of the work with be composed on site at Microsoft, some will be in participants homes.

5.     Recruit internal applicants for playtest sessions

6.     Facilitate motion capture sessions, which involves:

a.     Providing explicit directions to the participants

b.     Interacting appropriately with participants and ensuring they follow the directed tasks

c.     Solving technical and research problems “on-the-fly” with little or no direction

d.     Performing data entry about details of the recording sessions

Time Commitment

1.     Hours typically extend through the full day during the week. Typical shift times are from 9:00 AM to 5:00 PM.

2.     The contract will last approximately 3-4 months as an A-, then move into a contract working for TEKsystems managed services indefinitely (no 100 day break required)

Required Qualifications

1.     Strong working knowledge of human subjects research

2.     Strong customer relations skills

3.     Effective communications skills

4.     Strong working knowledge of spreadsheet, e-mail, and word processing software

5.     Works effectively without direct supervision

6.     Ability to change direction in response to changing work situations

Preferred Qualifications

1.     Passion for video games

2.     Has experience working in a psychology research lab

3.     Has experience setting up and troubleshooting computer and video game hardware

Health Qualifications

The motion capture hardware with which the moderator will be working produces an electromagnetic field that may affect pacemakers. Candidates that use pacemakers are advised to consult a physician before applying for this position.

6 month Contract Position

Location:  Seattle, WA

To Apply contact:

Paige Willkens - Recruiter
3025 112th AVE NE, Suite 200, Bellevue WA 98004
877.287.9526  T 425.636.6419
F 425.636.6390  M 206-715-8984 pwillken@teksystems.com  

We are looking for a creative and resourceful Mobile User Experience Researcher with strong research design skills. Naturally, we want someone who can think outside (and inside) the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in ways we haven’t even imagined. If you can explain why you’re that person, we want you!

The Mobile User Experience Researcher is responsible for crafting the research design, conducting the study, and delivering findings for a variety of user experience research studies Chase’s mobile products.

The minimal requirement is that you can demonstrate experience and expertise designing and conducting UX research.

The strong candidate will:

·     Be well-versed in a variety of usability and other research methods and know the strengths and weaknesses of each

·     Be able to take sometimes, fuzzy-headed notions of what internal clients say they want and craft those objectives into solid, testable research hypotheses around which you will design and deliver the appropriate research

·     Command a keen sense of design and understand when less is more and when it’s not

·     Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently

Simply put, we are looking for someone with broad usability experience, a towering intellect, uncompromising talent, and supreme organizational ability. And of course, you have to be fun to work with and get along well with mostly really cool people.

In a nutshell, we want to out-distance the competition and vastly improve any internal tool, application, or Web property we touch.

KEY RESPONSIBILITIES

Usability

• Take a question or a problem and be able to translate it into a testable hypothesisundefinedcomplete with a specific method and tasks that illuminate the heart of the issue.
• Be able to quickly understand the needs of our internal clientsundefinedespecially as they relate to who their users are and what questions they really need to have answered.
• Develop participant profiles, recruiting screeners, test design strategies and proposals, online usability study documents, and execute on time and on budget.
• Provide interface design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each.
• Identify usability issues based on heuristic and statistical analyses. Be able to drop your self-assured geek persona and embrace the novice user within (at least in short bursts).
• Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.
• “Synergize” with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.
• Perform other miracles and mythic feats as assigned, then figure out what else needs to be done.
  
  

EXPERIENCE/EDUCATION REQUIREMENTS:

• 5+ years of usability research experience with multifaceted responsibilities. We prefer Web experience, but are more concerned with your ability to adapt and think on your feet.
• Related experience in another field such as interactive design, information architecture, and/or market research is a plus. 
• Strong understanding of user interface design practices and principles a mustundefinedbetter still if you can demonstrate experience relating to Mobile usability research.

• M.A. or Ph.D. in human computer interaction, cognitive psychology, anthropology, or related field considered an advantage. Equivalent experience accepted.
• Extensive knowledge of usability and user experience research tools and techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.) as well as strong project management and negotiating skills are central to the position. 

• Solid experience with MS PowerPoint, Word, and Excel a must. Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous.

• Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious. 
• Ability to communicate research results, graphically depict data, and justify methods and approachesundefinedorally and in writingundefinedconsidered a good thing (wild gesturing optional).
• Strong moderation skills and methods for group facilitation and consensus building are better than chocolate.
• Ability to work independently, in a team, and with or without direction is imperative.

Blink Interactive is seeking a FTE Senior User Researcher

Please email Blink Recruiting Manager Cathy Mithel (cathy@blinkux.com) or apply online here: http://www.blinkux.com/company/careers/

Blink User Researchers apply a wide range of usability and field research methods and skills while interacting with client teams and their users. Ideal candidates will have previous client consulting experience with a track record of delivering compelling research findings and recommendations on-time and on-budget.

Job Responsibilities

• Moderating and planning usability lab studies and field user research sessions.
• Analyzing research findings and preparing high-impact reports and presentations for clients.
• Editing video highlights from research sessions.
• Meeting with clients to help define work and propose specific tools and methods.
• Delivering findings that ensure the usability and usefulness of interfaces for our client's end-users.
• Advocating for users while understanding the business goals of clients.

Job Qualifications

• Formal education in a relevant field such as usability engineering, human centered design, cognitive psychology or equivalent hands-on experience to demonstrate an understanding of usability theory, methods, and practice.
• 5 years of experience designing and conducting usability studies.
• Superlative presentation and written communication skills.
• Experience working directly with clients in a consulting role, including leading client meetings.
• Proven ability to communicate recommended design solutions for observed user interface problems.
• A high comfort level with computer hardware and software.
• Experience with lab and testing equipment set up.
• Working knowledge of video editing techniques.
• A working knowledge of technology constraints/capabilities.
• Ability to drive to client meetings on a regular basis.
• Ability to travel 10-20% each year, depending on client locations and projects.

Attributes

• Enjoy working independently and taking ownership of work.
• Ability to focus in time-sensitive environment.
• Expert in and excited about applied User Experience research.
• Enjoy small office culture.

• Be well-versed in a variety of usability and other research methods and know the strengths and weaknesses of each.  Knowledge and understanding of qual and quant methods are required.
• Be able to take sometimes, fuzzy-headed notions of what internal clients say they want and craft those objectives into solid, testable research hypotheses around which you will design and deliver the appropriate research
• Command a keen sense of design and understand when less is more and when it's not
• Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently
  

• Take a question or a problem and be able to translate it into a testable hypothesis-complete with a specific method and tasks that illuminate the heart of the issue.
• Be able to quickly understand the needs of our internal clients-especially as they relate to who their users are and what questions they really need to have answered.
• Develop participant profiles, recruiting screeners, test design strategies and proposals, online usability study documents, and execute on time and on budget.
• Provide interface design recommendations with firm conviction and a gentle touch, while carefully reading people so you'll always know the right balance of each.
• Identify usability issues based on heuristic and statistical analyses. Be able to drop your self-assured geek persona and embrace the novice user within (at least in short bursts).
• Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.
• "Synergize" with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.
  

• 5+ years of usability research experience with multifaceted responsibilities. We strongly prefer canadiates with mobile experience, but are more concerned with your ability to adapt and think on your feet.
• Related experience in another field such as interactive design, information architecture, and/or market research is a plus.  
• Strong understanding of user interface design practices and principles a must-better still if you can demonstrate experience relating to Mobile usability research.
• M.A. or Ph.D. in human computer interaction, cognitive psychology, anthropology, or related field considered an advantage. Equivalent experience accepted.
• Extensive knowledge of usability and user experience research tools and techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, Multivariate testing, etc.) as well as strong project management and negotiating skills are central to the position.  
• Solid experience with MS PowerPoint, Word, and Excel a must. Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous.
• Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.  
• Ability to communicate research results, graphically depict data, and justify methods and approaches-orally and in writing-considered a good thing (wild gesturing optional).
• Strong moderation skills and methods for group facilitation and consensus building are better than chocolate.
• Ability to work independently, in a team, and with or without direction is  imperative.                                                   Shelly Camp | VP, Executive Recruiter | Mobile eCommerce and Payments | JPMorgan Chase Corporate Recruiting | 614-213-2082| shelly.l.camp@jpmchase.com <mailto:shelly.l.camp@jpmchase.com

Location:  Redmond, WA

Contract Length:  BRIEF – about 1 month

Work Space:  Field Research

Start:  ASAP

 Are you passionate about building world class productivity applications that are used by millions of customers? Do you want to be a key contributor to a global team that will define, design, develop and market next generation productivity, communication and collaboration solutions? If the answer is yes, you have come to the right place.

This group is looking for a highly talented, self-motivated, and passionate user experience researcher to collect and translate user data into actionable product insights. For this role we are looking for someone with demonstrated experience with qualitative research methods, specifically in-depth interviews and observation.

• Education requirements include either an MA/MS or PhD in HCI, human factors, psychology, anthropology or highly related field
• Experience generating research plans, defining and conducting research studies then producing understandable and actionable findings
• Expertise conducting in-depth interviews and observational research and strong analytic ability
• Strong written and oral communication skills
• A great team player

The researchers on our team are best in the world - they have rigorous training and expect their data to change the product in development. Our team culture is fast-paced, supportive and fun.

Responsibilities:

• Defining relevant and answerable research questions
• Managing and conducting research studies using qualitative methods such as in-depth interviews and field observation
• Distilling data into opportunities and actionable insights
• Collaboratively planning deliverables with other researchers
• Communicating a lot of information simply and in an organized way
• Being a self-starter who will dive in and ask for feedback while already in progress

Marvell is hiring 1 Sr. Tech Writer (12-11291), 1 Tech Writer (12-11098) and 1 Publication Tools Developer (12-11290). You can find the job description on http://www.marvell.com/careers/ <http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Emarvell%2Ecom%2Fcareers%2F&amp;urlhash=_fJY&amp;_t=tracking_anet>

If interested, please submit your resume online or send it to yunju@marvell.com

POP is looking for an Associate Experience Director who will work with the Experience Director to support a team direction that advances the group and the agency. They are responsible for leading project teams, and assisting with business development efforts, internal initiatives and thought leadership. In addition, the Associate Experience Director manages and mentors team members to foster individual and team growth. This position reports to the Experience Director.

RESPONSIBILITIES

• Provide strategic direction on Experience Strategy projects.
• Plan and lead strategic activities and deliverables during the Discovery process, including stakeholder interviews, user research and industry research. Responsible for leading the development of Findings Reports, Personas, User Journeys and the Experience Strategy Brief.
• Work with cross-discipline teams to develop, design and execute a project’s user experience, from concept through launch.
• Assist Client Partners and Account Management in managing client needs and expectations.
• Lead and mentor user experience team members, ensuring both the delivery of high quality work and the growth of individual contributors.
• Represent POP’s user experience capabilities, including information architecture and content strategy in new business pitches.
• Work with a cross-disciplinary team to determine a pitch strategy for UX, and oversee the production of supporting presentation materials.
• Write relevant portions of new business proposals, estimates budget, resource and scheduling needs.
• Facilitate knowledge sharing and discussions within the team and across departments to improve thinking, process, communication and client work.
• Responsible for the growth, development and performance reviews of team members.
• Involvement in user experience community, advancing discussion on a local or national level through publishing, speaking and attending events.
• Assist Experience Director in supporting team direction and goals.
• Assist in leading supporting initiatives and helps oversee their successful completion.
• Serve as a role model in motivating and challenging team members.
• Deeply involved in helping to resource team members.
• Instrumental in recruiting and hiring new team members.

QUALIFICATIONS

• Strategic user experience thinker and advocate with the ability to put plans into action.
• Proven success in developing compelling user experiences that meet business goals and user needs.
• Proactive and effective leadership experience and a constructive and committed attitude; ability to motivate team members to excel.
• Excellent communication, presentation, collaboration, facilitation, people and project management skills.
• Experience in successful business development efforts.
• Strong client-facing experience, preferably with Fortune 500 clients.
• Ability to thrive in a fast-paced environment.
• Extreme attention to detail.
• A passion to push the boundaries of technology.
• A minimum of six years of experience in the user experience field; agency experience strongly preferred.
• A minimum of three years experience managing and mentoring direct reports.
• A bachelor’s degree in Information Science, Library Science, Human Factors or related subject; master’s level degree very strongly preferred.
• Willingness to travel up to 30 percent of the time.

Please apply via our website at:

http://hire.jobvite.com/CompanyJobs/Careers.aspx?k=Job&c=qIZ9Vfwv&j=o9aoWfwn